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Updated - 4th August 2010
In the Press
Nick Edwards - Trinity Estates

The following is an extract from a Case Study produced by the National Apprenticeship Service in February 2010 about one of our Customer Service Advanced Apprentices, Nick Edwards...

 

Nick Edwards is an Estates Co-ordinator for Trinity Estates, a property management company based in Hemel Hempstead. A few months after joining the company, Nick signed up for the Advanced Apprenticeship Scheme in Customer Service. His job entails looking after properties on behalf of clients and resolving issues for residents and as such demands a high level of customer interaction. His training all took place in the workplace and was entirely tailored to his role.

 

 

Alongside his career, Nick has furthered his interest in music. In his spare time, he has been touring and recording with his band, Comic Dot Boy, and has been building a significant following. However, he intends to stay in property management and having completed his Apprenticeship and attained a Level 3 NVQ, he feels confident enough to take the next step up the career ladder.

 

“Nick spends a lot of his time fielding calls from residents who have a problem that needs resolving. The Advanced Apprenticeship in Customer Service was ideally suited to his role and he was very committed to getting the most out of the training that was provided.” Donna Barry, Eclipse Training

 

The external training was provided by Eclipse Training. Initially, they met with Trinity Estates to discuss Nick’s role and to identify their objectives for the training. The delivery of the training all took place in the work setting via one-to-one observation and mentoring.

 

Next.

“From the company’s perspective, this resulted in very role-specific and goal-oriented training that didn’t take Nick away from his desk. For Nick, it meant that he could learn on the job, improve his skills, gain a broad understanding of customer service – and a qualification – while carrying out his day-to-day tasks.” Donna Barry, Eclipse Training.

To download Nick’s latest album Love and Assemble and to see his latest music video CLICK HERE